At Roboocean, customer satisfaction is our priority. We strive to ensure a smooth and transparent process for returns, refunds, and cancellations. Please review the following policy carefully to understand your rights and responsibilities.

Reporting Issues

To safeguard against shipping damage, item mismatches, or missing parts, we provide 7 days from the date of delivery to report any complaints.

  • How to Report: Email us at info@roboocean.in with detailed information about the issue.
  • Verification Process: Our technical team will verify the submitted details visually and issue a confirmation number for the return.
  • Replacement or Refund:
    • Upon receiving the product, our experts will inspect the reported issue. If verified, we will send a replacement.
    • If a replacement item is unavailable, a 50% refund will be issued.
    • Important: No warranty applies to products subjected to misuse, static discharge, neglect, accidents, modifications, or soldering/alterations.

Refunds

Refunds will only be initiated in the following cases:

  • Unused Product: The product is unused and returned in its original condition.
  • Manufacturing Defect: Verified defects caused by manufacturing issues.

No Refund Policy: Refunds will not be granted in cases of improper claims, and the customer will bear shipping and handling charges.

Final Decision: Roboocean reserves the right to make the final decision on all refund requests.

Changing or Canceling an Order

You can request changes or cancellations by emailing info@roboocean.in.

  • Eligible Orders: Only orders in "Pending" or "Payment Verification" status can be altered or canceled.
  • Response Time: Customer Service will respond within one business day.
  • Cancellation Fee: A 5% bank charge may apply for cancellations due to payment gateway provider commissions.

Important: Due to the nature of our products and strict quality standards, cancellations and returns are only allowed with a valid reason.

Limits of Responsibility

Roboocean is not responsible for the improper installation or misuse of products, including but not limited to:

  • Incorrect electrical connections.
  • Improper handling or physical damage.
  • Neglect or any loss arising from inappropriate use.

Customers must observe correct electrical polarity and installation guidelines.

Wrong Delivery or Damaged Product

If you receive the wrong item or a damaged product:

  1. Record an unboxing video of the product.
  2. Email the video to info@roboocean.in or whatsapp at +91 92667 24068
  3. Our support team will respond within one business day and resolve your issue promptly.

Contact Us

For any queries or concerns regarding returns, refunds, or cancellations, email us at info@roboocen.in.

At Roboocean, we aim to provide the best possible support and uphold transparency in all our processes. Thank you for choosing Roboocean!